Information We Collect from You

We collect certain nonpublic personal identifying information about you (such as your name, address, social security number, date of birth, etc.) from information that you provide on applications or other forms as well as communications (electronic, telephone, written or in person) with you or your authorized representatives (such as your attorney, accountant, etc.). We also collect information about your bank accounts and transactions (such as bills and invoices paid, account balances, inquiries, etc.), information to process transactions or to conduct online transactions.

Information from Third Parties

Though we do not normally collect information from third parties about our clients, there may be occasions when we have to do so, primarily from your other financial advisors. In those cases, we need to be able to rely on the correctness, accuracy and timeliness of the information provided to us by third parties.

Information We Share

We share information with third parties only in a limited way to conduct business and provide service to customers, or as required by applicable law or court order. In general, the only information that would be shared would be with your financial advisors such as financial planners, investment advisors and tax accountants. Such sharing is authorized in the Engagement Letter which you signed upon retaining our services. The details of such sharing are spelled out in the authorization page where we are given explicit permission to share, and only as specified. These permissions may be rescinded or modified by you, in writing, at any time.

Medical Information

We only collect medical information to the extent that you send us medical bills and invoices for payment. We only share medical information if you have asked us to coordinate medical bill payment and insurance claims processing with a specialist firm you have retained for that purpose via a separate engagement letter with that firm. You may rescind or modify the sharing of this information, in writing, at any time.

What Information We Disclose

We do not disclose the nonpublic personal information we collect about you to anyone except as permitted by law.

Protection Of Your Personal Information

It is our policy to protect your personal information by doing the following:

(a) Safeguarding any data, computer files and documents containing your personal information from any misuse by third parties;

(b) Destroying, erasing or making unreadable any data, computer files and documents containing your personal information prior to their disposal;

(c) Protecting the confidentiality of your personal information;

(d) Prohibiting the unlawful disclosure of your personal information;

(e) Restricting access to your personal information to any third parties except in accordance with the terms of this Privacy Policy;

(f) Restricting the access to your personal information only to our employees who need such access and only to extent that it is needed; and

(g) Maintaining other physical, electronic and procedural safeguards in compliance with applicable federal and state laws and regulations.

In the event that there is ever a breach of security regarding your personal information, we intend to comply with applicable state and federal law requirements regarding the notification and disclosure to you and to the appropriate authorities of the circumstances surrounding the breach.

“Personal information” for this section is defined as any information that you may provide to us that can be used to identify you individually, including but not limited to your name, email address, home address, telephone or fax numbers, driver’s license number, state identification card number, bank account number, credit card or debit card number, passport number, alien registration number, as well as any account number that we assign to you.

Questions Regarding Our Privacy Policy

Our Privacy Policy may change from time to time. We will provide you notice of any material change we make. If you have questions about our Privacy Policy you may write us at:

Aquilance
Attn: Privacy Policy Administrator
100 Technology Drive
Suite 203
Trumbull, Connecticut 06611

Governing Law and Jurisdiction

Any disputes concerning this Privacy Policy will be governed by the laws of the State of Connecticut without regard to any principles of conflicts of law.  The federal and state courts located in Fairfield County in the State of Connecticut will have exclusive jurisdiction over any claims arising out of or related to this Privacy Policy, except where it is otherwise expressly prohibited by statute.  Solely by posting this Privacy Policy on our website, we do not intend to subject ourselves to the laws of jurisdictions outside of the State of Connecticut.

Amendments

We may amend this Privacy Policy from time to time by updating this website page.  You should regularly revisit this page to keep yourself informed as to the most current version of this Privacy Statement.  This Privacy Policy was last updated on November 16, 2021.

Consent to Privacy Policy

By using and visiting the aquilance.com website, you are consenting to the terms of this Privacy Policy and all amendments hereto.  If you do not consent to the terms of this Privacy Policy, as amended from time to time, then please discontinue your use of this website.

Whistleblower Policy

Our Whistleblower Policy is intended to encourage and enable employees and others to raise serious concerns internally so that we can address and correct inappropriate conduct and actions. It is the responsibility of all employees to report concerns about violations of our code of ethics or suspected violations of law or regulations that govern our operations. It is contrary to our values for anyone to retaliate against any employee or who in good faith reports an ethics violation, or a suspected violation of law, such as a complaint of discrimination, or suspected fraud, or suspected violation of any regulation. An employee who retaliates against someone who has reported a violation in good faith is subject to discipline up to and including termination of employment. Anonymous reports may be submitted via https://forms.office.com/r/AADDn5nVcq.